Refund and Returns Policy

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This policy explains how refunds, returns, and order issues are handled at 420 Buds Online. By placing an order on our website, you agree to the terms outlined below.

Returns Window

We accept return requests within 48 hours of delivery if an item arrives damaged, incorrect, or unusable. To qualify, the product must remain unused and in its original packaging. Because many items we sell are consumable, we are unable to accept returns that have been opened or used.

If your order has an issue, contact us within the 48-hour window with your order number, photos of the item, and a short explanation of the problem. Once reviewed, we will provide instructions for a return, replacement, or resolution where applicable.

Eligible Returns

Returns may be accepted in the following situations:
– Item arrived damaged during shipping
– Wrong item was sent
– Item arrived in unusable condition
– Order cannot be fulfilled as placed

If approved, we may offer a replacement, store credit, or refund depending on product availability and the condition of the returned item.

Non-Returnable Items

For safety, hygiene, and compliance reasons, certain products cannot be returned once opened or used. This includes consumable products such as flower, cartridges, edibles, concentrates, and similar items unless they arrive damaged or incorrect.

Returns requested after the 48-hour review period may not be eligible.

Refunds

Approved refunds are issued once the returned item has been received and inspected, or once a claim has been verified. Refunds are typically sent back to the original payment method. In some cases, store credit may be issued depending on payment type and situation. Processing times vary by payment provider.

Shipping costs are non-refundable unless the return is due to an error on our end.

Lost or Undelivered Packages

If a package is confirmed lost in transit by the shipping carrier, we will work with you to provide a replacement or store credit once the carrier investigation is complete. We are not responsible for packages marked as delivered to the address provided at checkout.

Please ensure all shipping information is correct before placing your order.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it. Once an order has been processed or shipped, it may not be possible to cancel or modify.

Contact

For any return or refund request, contact our support team with your order number and details. We aim to review all requests promptly and provide a fair resolution.

Agreement

By placing an order with 420 Buds Online, you confirm that you have read and agreed to this Refund and Returns Policy. Our goal is to keep the process clear, reasonable, and consistent while ensuring product safety and quality.